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I was brought in as a freelance designer to work with Rattle (a design, research and consultancy firm based in Sheffield) on a project for the BBC’s contact centre team. I developed the initial styling for a dashboard displaying audience feedback. This took the form of appreciation and complaints, verbatim from viewers as well as data representation displaying the volume of complaints in the past 24 hours compared to average.
The dashboard, which would later go on to be simplified and refined, was ultimately shown on a series of 64-inch screens throughout the department and used to help manage complaints and monitor key issues being raised by the corporation’s viewers.
Do get in touch if you have a role or a project that you’d like to talk to me about. I’m always interested in hearing about exciting opportunities.
Say hello!